At Big Little Events, we are committed to ensuring our customers’ satisfaction. Please read our refund and exchange policy below:

  1. Faulty Products: If a product you’ve purchased from us has a major problem, as defined by the Australian Consumer Law1, you are entitled to a refund or replacement. A major problem includes situations where the product:
  2. Minor Problems: If the product has a minor problem, we will aim to fix it within a reasonable time. If it is not fixed within a reasonable time, you can choose a refund or replacement1.
  3. Change of Mind: Please note that we do not offer refunds or exchanges if you change your mind2.
  4. Process: To request a refund or exchange, please contact us at with your order number and details about the product issue. We may need to assess the product before providing a remedy1.
  5. Exceptions: Our policy does not limit or exclude any rights under the Australian Consumer Law1However, we are not obligated to provide a refund or replacement if you change your mind2.

Please note that this policy is subject to change and we recommend checking our website regularly for any updates.

This policy is in accordance with the Australian Consumer Law1. If you have any questions or concerns about our refund and exchange policy, please don’t hesitate to contact us.

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