At Big Little Events, we are committed to ensuring our customers’ satisfaction. Please read our refund and exchange policy below:

1. Faulty Products: If a product you’ve purchased from us has a major problem, as defined by the Australian Consumer Law¹, you are entitled to a refund or replacement. A major problem includes situations where the product:
   • has a problem that would have stopped you from buying it if you’d known about it
   • is unsafe
   • is significantly different from the description or sample
   • doesn’t do what we said it would, or what you asked for and can’t be easily fixed¹
2. Minor Problems: If the product has a minor problem, we will aim to fix it within a reasonable time. If it is not fixed within a reasonable time, you can choose a refund or replacement¹.
3. Change of Mind: Please note that we do not offer refunds or exchanges if you change your mind².
4. Process: To request a refund or exchange, please contact us at admin@biglittle.events with your order number and details about the product issue. We may need to assess the product before providing a remedy¹.
5. Exceptions: Our policy does not limit or exclude any rights under the Australian Consumer Law¹. However, we are not obligated to provide a refund or replacement if you change your mind².

Please note that this policy is subject to change and we recommend checking our website regularly for any updates.

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This policy is in accordance with the Australian Consumer Law¹. If you have any questions or concerns about our refund and exchange policy, please don’t hesitate to contact us.